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Following Microsoft’s announcement to reduce support for Internet Explorer 11 even further, along with their recommendation to switch to Microsoft Edge, we, too, have now decided not to support this browser any longer. This was a conscious decision, on the one hand in order to protect you and your data, and on the other to ensure that we can implement new technologies that Internet Explorer 11 does not support.
Returns

I returned my order how long will it take for me to get my money back?

After the goods have been received and checked by our returns department, you will receive an email from JACK WOLFSKIN confirming that we have received your returned goods. Please note that you may encounter delays due to Brexit, due to fundamentally changed return processes. We ask for your understanding during the transition period. The method of reimbursement will be the same as the method of payment you selected for your order.

We reserve the right to reject returned products that do not meet our requirements for return.

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Do you have any other questions or do you need individual assistance?
If so, please get in contact with our customer service team:

Free hotline: Mon-Sa 08:00-20:00 (CET)

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