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Following Microsoft’s announcement to reduce support for Internet Explorer 11 even further, along with their recommendation to switch to Microsoft Edge, we, too, have now decided not to support this browser any longer. This was a conscious decision, on the one hand in order to protect you and your data, and on the other to ensure that we can implement new technologies that Internet Explorer 11 does not support.

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Jack Wolfskin Outdoor Community

How can I redeem bonus points?

Once you have collected 500 points, you can exchange your bonus points for bonus vouchers at fixed levels. 500 points correspond to a voucher worth 5£. Log in to your membership account to convert your points into vouchers. Bonus vouchers are valid for 6 months after issue. You can redeem your bonus voucher in a Jack Wolfskin store, Jack Wolfskin franchise store or in the official Jack Wolfskin online shop.

Bonus vouchers can only be redeemed in the country in which you have registered for the Membership Programme. Each bonus voucher may only be used once and for the entire amount. If the value of the voucher exceeds the sum of your purchase, the remaining amount expires. You may only redeem one bonus voucher per purchase. A bonus voucher may not be combined with other vouchers or promotions.

If the voucher is not redeemed within the validity period, it will automatically expire. No cash alternative of the voucher amount is permitted. Likewise, any leftover sum on the voucher may not be set off against future purchases.

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Contact and help

Do you have any other questions or do you need individual assistance?
If so, please get in contact with our customer service team:

Email
00800-96537546
00800-WOLFSKIN
Live-Chat
Free hotline: Mon-Sa 08:00-20:00 (CET)
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Contact & feedback
Email
Help-FAQ
00800-96537546
00800-WOLFSKIN
Live-Chat
Free hotline: Mon-Sa 08:00-20:00 (CET)