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Following Microsoft’s announcement to reduce support for Internet Explorer 11 even further, along with their recommendation to switch to Microsoft Edge, we, too, have now decided not to support this browser any longer. This was a conscious decision, on the one hand in order to protect you and your data, and on the other to ensure that we can implement new technologies that Internet Explorer 11 does not support.

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Returns

Can I make a return in-store?

As a special service, you can also bring your parcel, easily and free of charge, to one of the following JACK WOLFSKIN Stores.
Please be aware: We cannot refund online orders in-store!

JW Designer Outlet West Midlands (JW Outlet)
Eastern Way, Lichfield Road
WS11 7JZ Cannock

As with orders returned by post to a post office, parcels returned in-store will be delivered to our returns department and inspected there. Once this check has been conducted, a refund will be made to your chosen payment method.

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Contact and help

Do you have any other questions or do you need individual assistance?
If so, please get in contact with our customer service team:

Email
00800-96537546
00800-WOLFSKIN
Live-Chat
Free hotline: Mon-Sa 08:00-20:00 (CET)
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Contact & feedback
Email
Help-FAQ
00800-96537546
00800-WOLFSKIN
Live-Chat
Free hotline: Mon-Sa 08:00-20:00 (CET)