Following Microsoft’s announcement to reduce support for Internet Explorer 11 even further, along with their recommendation to switch to Microsoft Edge, we, too, have now decided not to support this browser any longer. This was a conscious decision, on the one hand in order to protect you and your data, and on the other to ensure that we can implement new technologies that Internet Explorer 11 does not support.
Returns

Can I make a return in-store?

As a special service, you can also bring your parcel, easily and free of charge, to one of the following JACK WOLFSKIN Stores.
Please be aware: We cannot refund online orders in-store!

JACK WOLFSKIN STORE COVENT GARDEN
124 Long Acre
WC2E 9AA London

JACK WOLFSKIN STORE WESTFIELD
Unit 2128 Ariel Way
Westfield Shopping Centre
W12 7GE London

JACK WOLFSKIN STORE BIRMINGHAM
Bullring Shopping Centre
B5 4BU Birmingham

JACK WOLFSKIN STORE LEEDS
Unit B, 58-63 Boar Lane
LS1 6HW Leeds

JACK WOLFSKIN STORE YORK
11 Lendal
YO1 8AQ York

JACK WOLFSKIN STORE LIVERPOOL
22 Paradise Street
L1 8JF Liverpool

JACK WOLFSKIN STORE NOTTINGHAM
Unit 5/7 Exchange Arcade, Highstreet
NG1 2DD Nottingham

As with orders returned by post to a post office, parcels returned in-store will be delivered to our returns department and inspected there. Once this check has been conducted, a refund will be made to your chosen payment method.

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Contact and help

Do you have any other questions or do you need individual assistance?
If so, please get in contact with our customer service team:

Free hotline: Mon-Sat 08:00-20:00 (CET)

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Email
Help-FAQ
00800-96537546
00800-WOLFSKIN
Free hotline: Mon-Sat 08:00-20:00 (CET)
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