Customer service and customer satisfaction are top priorities at JACK WOLFSKIN. We place particularly high value on reliable and fast delivery of our products to our customers worldwide. To ensure this, we have a whole team of experts dedicated to ensuring smooth logistics. In the wake of the sudden Brexit decision, however, there were delivery issues in the UK that affected the entire industry and in some cases were beyond our control.
Due to the short-term Brexit and the trade agreement between the UK and the European Union, new customs procedures had to be implemented, our software systems could not be changed in time given the short notice, and British customs and logistics service providers were faced with high demands and challenges. This led and still leads to difficulties in in the logistic chains and massive delays in delivery in the UK. As soon as delays were foreseeable, we immediately tried to find solutions for our customers in the UK and communicated the topic transparently on our website and via personal emails.
We are sorry for any inconvenience this caused and causes for many customers and fully understand the concerns and anger of everyone affected. It is a challenging situation, for which we have prepared as well as we could. And we still do everything we can to speed up delivery, always act in the interest of our customers and offer solutions where possible, even though our scope of action is sometimes limited.
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