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Following Microsoft’s announcement to reduce support for Internet Explorer 11 even further, along with their recommendation to switch to Microsoft Edge, we, too, have now decided not to support this browser any longer. This was a conscious decision, on the one hand in order to protect you and your data, and on the other to ensure that we can implement new technologies that Internet Explorer 11 does not support.

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Returns

How do I send my order back?

If you wish to return an item, you can do so within 14 days, free of charge.
Use the return label provided and stick this to the outside of the package. If you are not in possession of one of these, then our customer service team will gladly help you further.

Carefully repack the items you wish to return in the package. Please note that the items must meet our returns policy: items should be returned to us unworn, undamaged, and containing all parts, including label and original packaging. Should the items not meet our returns policy, then we reserve the right to refuse the goods.
Next, please complete the enclosed return slip. You select the reason for returning from a list of possibilities, input the number of articles you wish to return and then enclose the return slip with the package. You can help us to improve by providing the reason for returning your item.

We also offer you the option of simply dropping off your package free of charge in a JACK WOLFSKIN STORE.

Please note, we cannot complete reimbursements for online orders in-store!

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Contact and help

Do you have any other questions or do you need individual assistance?
If so, please get in contact with our customer service team:

Email
00800-96537546
00800-WOLFSKIN
Live-Chat
Free hotline: Mon-Sa 08:00-20:00 (CET)
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Contact & feedback
Email
Help-FAQ
00800-96537546
00800-WOLFSKIN
Live-Chat
Free hotline: Mon-Sa 08:00-20:00 (CET)