If you wish to return an item, you can do so within 14 days, free of charge.
Use the return label provided and stick this to the outside of the package. If you are not in possession of one of these, then our customer service team will gladly help you further.

Carefully repack the items you wish to return in the package. Please note that the items must meet our returns policy: items should be returned to us unworn, undamaged, and containing all parts, including label and original packaging. Should the items not meet our returns policy, then we reserve the right to refuse the goods.
Next, please complete the enclosed return slip. You select the reason for returning from a list of possibilities, input the number of articles you wish to return and then enclose the return slip with the package. You can help us to improve by providing the reason for returning your item.

We also offer you the option of simply dropping off your package free of charge in a JACK WOLFSKIN STORE.

Please note, we cannot complete reimbursements for online orders in-store!