Delivery charges

The postage and packaging charge for deliveries to the UK is £3.95 for online orders. For orders over £ 75.00, we deliver free of charge.

Delivery

The delivery can be made directly to your home address via UPS or Parcelforce.

Click & Collect – delivery to a JACK WOLFSKIN store

With Click & Collect, we’re offering you a great service. You can get your online orders delivered to one of our JACK WOLFSKIN stores without paying delivery costs. Select the option “Deliver to a JACK WOLFSKIN store” as the delivery address. You can then get your order sent to your saved “my Store” or select a store in your area using the store finder.

You will receive confirmation of dispatch via email, and your order will generally be ready to pick up in-store three working days later. You can also confirm that your item has been successfully delivered using the delivery tracking link in the confirmation of dispatch email. Your purchase will be available for collection in-store for ten calendar days. If you do not collect your order within this time, it will be sent back to our returns department.

The JACK WOLFSKIN online shop currently delivers to the following areas:

Orders via the Online Shop UK are delivered throughout the United Kingdom, except for: Ascension Island, Bermuda Islands, British Virgin Islands, Cayman Islands, Falkland Islands, Gibraltar, Guernsey, Jersey, Montserrat, Pitcarin Islands, St. Helena, Tristan da Cunha, Turks & Caicos Islands.

Parcelforce:

England, Scotland, Wales, Northern Ireland, including islands such as the Hebrides, Shetland, Orkney, Isles of Scilly, Isle of Wight, but excluding British Overseas Territories.

We do not deliver to Jersey, Guernsey and the Isle of Man.

UPS:

England, Scotland, Wales, Northern Ireland, including islands such as the Hebrides, Shetland, Orkney, Isles of Scilly, Isle of Wight, but excluding British Overseas Territories.

We do not deliver to Jersey and Guernsey.

Currently excluded from delivery:

Delivery to another country outside of the United Kingdom is, unfortunately, not available at this time (i.e. the billing address must be in a Member State of the European Union (EU) or in a Member State of the European Economic Area (EEA) and the delivery address must be in the United Kingdom).

A delivery in another country, especially outside of the EU is not possible at present.

Delivery time

The delivery time is usually 4–5 working days for goods in stock. For deliveries to islands and remote areas please allow additional time. We will inform you immediately of any delays in delivery.

You can find further information in our General Terms and Conditions.