Should you not be entirely satisfied with your purchase for whatever reason, you can send the item back to us within 14 days. Returns are undertaken by Parcelforce.

Returns within the UK are free of charge.

The address for online shop returns is:

JACK WOLFSKIN Retail GmbH
c/o Sovereign Speed
Unit B2X, Skyway 14
Calder Way
Colnbrook, Slough, SL3 0BQ
GREAT BRITAIN

If you don’t have the returns form or returns sticker to hand, our customer service staff will be happy to assist you.

How do I return a product?

  1. Please ensure that you send the item back to us, complete with its label and original packaging. Please note that returns are only accepted when items are unworn and new.
  2. Please select the reason for return from the list above and the quantity of returned items above on this return slip and place this in your parcel.
  3. Please affix the enclosed return label to the outside of the parcel.
  4. Please ensure that the package is well sealed and take it to your local post office.
  5.  As a special service you can also bring your parcel, easily and free of charge, to one of the following JACK WOLFSKIN Stores.

JACK WOLFSKIN STORE COVENT GARDEN
124 Long Acre
WC2E 9AA London

JACK WOLFSKIN STORE WESTFIELD
Unit 2128 Ariel Way
Westfield Shopping Centre
W12 7GE London

JACK WOLFSKIN STORE BIRMINGHAM
Bullring Shopping Centre
B5 4BU Birmingham

JACK WOLFSKIN STORE LEEDS
Unit B, 58-63 Boar Lane
LS1 6HW Leeds

JACK WOLFSKIN STORE YORK
11 Lendal
YO1 8AQ York

JACK WOLFSKIN STORE LIVERPOOL
22 Paradise Street
L1 8JF Liverpool

JACK WOLFSKIN STORE NOTTINGHAM
Unit 5/7 Exchange Arcade, Highstreet
NG1 2DD Nottingham


PLEASE NOTE: We cannot issue any refunds in our JACK WOLFSKIN stores.

 

What happens next?

After the goods have been received and checked, you will receive an email from JACK WOLFSKIN confirming that we have received your return. We will then refund the value of your return without delay. The method of reimbursement will be the same as the method of payment you selected for your order.

We reserve the right to reject returned products that do not meet our requirements for return.

Please bear in mind that we can currently only accept returned items that were purchased from the JACK WOLFSKIN online shop. For products which were purchased at a JACK WOLFSKIN store, please contact the store directly.

If you have any further queries regarding the returns process at JACK WOLFSKIN, our customer service team will be happy to assist you.

 

Exchange instructions

  1. We offer a free exchange service of the returned item in a different size and colour if the item value remains the same.
  2. Use this return slip and fill in the area, reason for return, your desired colour and size. We will send the selected exchange items automatically to the delivery address of your previous order.
  3. Please understand that you automatically get a regular credit note if the product not currently in stock. We kindly ask you to then place a new order.
  4. If you wish to be sent a different item, we also kindly ask you to place a new order.

 

Dealing with complaints

  1. Please send us the damaged or faulty products with a short description of the defects to our return address.
  2. Our quality department will review your article. If the complaint is due to a manufacturing defect, we reserve the right to repair the item for you, send an equivalent replacement or refund you the full purchase price.
  3. Send us your request for your preferred method of compensation. We will do our best to meet your expectations and will contact you if we have any questions.