FAQ

We know that you would like to travel, but we also know that money can sometimes be tight. That’s why we want to make your next adventure easier by providing you with your equipment. All we wish for in return is to see your travel story in the form of a video. In return, we will give you a refund for the most expensive Jack Wolfskin product you purchased from us during the campaign period (01 March 2017 – 30 November 2017), but not more than 200 EUR/250 CHF/150 GBP. We looking forward to receiving your video.
The video should not just show one situation, but different experiences from your trip too – not just your front garden! It’s important that it was created by you and that the GOBACKPACK flag is on display. You must film the video within the campaign period (01 March 2017 – 30 November 2017) and your video must be one of the first 1000 submissions. Maximum file size: 1.5 GB, length of the video: at least 30 seconds, format(s): all standard video formats such as MP4, MOV, MPG, AVI, WEBM, OGV, resolution: HD. You can find lots of example videos on our website too - www.go-backpack.com.
On our website www.go-backpack.com, you will find a countdown, which shows you how many refunds are still available.
In general, you should only use GEMA-free music. Google will help you search for suitable music.
The GOBACKPACK flag is available in all Jack Wolfskin stores in Germany, Austria, Switzerland and the U.K. when you buy a product and only while stocks last. Just tell one of our members of staff that you would like to take part in our promotion. You can also add it to your shopping basket when you buy a product from the official Jack Wolfskin online shop: you get it for free this way too. Please note that we cannot accept registrations with receipts from other retailers (Intersport, Sportscheck, Amazon, Globetrotter, etc.).
Oh, we are very sorry that you didn’t get a flag! Our members of staff are doing their best, but they may just have forgotten it in your case. You can either go to the store and ask for a flag, or you can place an order online and add the flag to your shopping basket. It will be offered to you free of charge when you open your shopping basket. There are a limited number of flags available.
After reviewing your video, we will transfer the purchase value up to a maximum of 200 EUR/250 CHF/150 GBP back to your account. We need your bank details for this. We will only use your details for the purpose of this promotion.
Processing can take up to 6 weeks (14-day right of revocation period plus a 14-day period in which the product can be returned, incl. processing time).
Unfortunately, the status cannot be tracked because each submission has to be checked individually. However, you will be informed about the process by email and will get information as soon as your submission has been reviewed by us and the money has been transferred.
Simply send an email to gobackpack@jack-wolfskin.com and outline your issue. It will be our pleasure to assist you.
No problem. Your details are stored in our till system when you get the flag and we will update your purchases, returns and cancellations. However, if you have only bought one product and returned it, you can no longer participate in our GOBACKPACK campaign. We only pay out amounts that have previously been paid for Jack Wolfskin products.
Unfortunately, we cannot pay out any more amounts, but we will still be delighted to receive your video(s) and will think of something nice for you as a "thank you".
You can, of course, send in two entries with two different videos. You can send in a new video easily by making a new submission at www.go-backpack.com. Participation is, however, limited to a maximum of three registrations per person.
There are absolutely no restrictions in this respect. We will be delighted if you encourage your entire family to take part. It is important, however, that the videos are not identical and fully meet the criteria.
We will check your video to make sure it meets the criteria detailed above and then upload it to our GOPACKBACK site (www.go-backpack.com). You can find further information in our General Terms and Conditions.
In principle, you can get a refund on all Jack Wolfskin products. We will pay for the most expensive product in your shopping basket, but a maximum of 200 EUR/250 CHF/150 GBP.
Your purchase must have been made between 01 March 2017 and 30 November 2017 for you to be eligible to participate in the GOBACKPACK campaign.
Unfortunately, we have to draw a line somewhere and cannot process your submission. But you are very welcome to buy another product during the scheduled campaign period and still participate in our GOBACKPACK promotion this way.
If your video was declined, this means that it did not meet the necessary criteria. However, we will always send you a personal email explaining why it was declined.
All standard video formats such as MP4, MOV, MPG, AVI, WEBM, OGV.
1.5 GB
It is best to send us a high resolution video in HD quality.
If you have any questions about the process, how it works or any other problems which are not mentioned in the list, feel free to get in touch at gobackpack@jack-wolfskin.com.